Effective Date: July 27, 2026
This Privacy Policy describes how Ascendance AI ("Ascendance," "we," "us," or "our") collects, uses, stores, and deletes information in connection with the AI-powered lead capture and appointment-booking service (the "Service") provided to brokerages and businesses ("Client") and the individuals who interact with the Service ("Leads" or "you").
When a Lead interacts with the chatbot widget on Client's website, the conversation is processed to generate a response and qualify the inquiry. The resulting lead record and conversation summary are logged to a Google Sheet owned and controlled by Client, to which Client has sole and exclusive access. Ascendance also sends Client an email notification each time the chatbot captures a new lead or conversation, so that Ascendance's systems briefly process and transmit that conversation data as part of routine Service delivery, in addition to the copy stored in Client's own spreadsheet. The chatbot does not itself conduct ongoing automated follow-up with the Lead after the initial conversation; follow-up with the Lead is performed by Client.
To generate its responses, the chatbot submits conversation text to a third-party AI model provider (such as Anthropic's Claude or OpenAI) for processing. That provider's model generates the chatbot's reply. Ascendance's own systems also process conversation content in order to generate the email notification sent to Client, as described in Section 2 above. Ascendance does not sell conversation content, does not use it to train models for other clients, and will not disclose it to any unauthorized third party. Ascendance does not manually review or monitor conversations as a matter of routine business practice. Ascendance does not control, and cannot make representations or guarantees about, how the third-party AI provider handles, retains, logs, or otherwise uses data submitted to it for processing, beyond what is stated in that provider's own terms and policies.
We do not sell Lead or Client personal information. We share information only as follows:
Client owns its lead and conversation data. Ascendance's use of that data is limited to delivering the Service to that specific Client. Ascendance does not: sell Client or Lead data; use one Client's lead or conversation data to train, improve, or fine-tune models or features for the benefit of other clients; share a Client's leads or conversation data with other brokerages, competitors, or unrelated third parties; or repurpose Client data for Ascendance's own marketing without Client's express written consent. Upon termination, Ascendance will delete or return Client's data as described in Section 7 below, rather than retain it for unrelated use.
Ascendance uses commercially reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and Ascendance cannot guarantee absolute security.
Ascendance retains Lead and Client data for as long as reasonably necessary to provide the Service and for legitimate business purposes, such as maintaining accurate records, complying with legal obligations, and resolving disputes.
Depending on your state of residence, you may have rights to access, correct, or request deletion of your personal information, and to opt out of certain uses. To exercise these rights, contact us using the information below. We will verify the request before taking action and may need to retain limited information to fulfill legal or contractual obligations.
California Privacy Rights (CCPA/CPRA): If you are a California resident, you have the right to: (1) know what personal information Ascendance has collected about you and how it has been used and shared; (2) delete personal information Ascendance has collected from you, subject to certain exceptions; (3) correct inaccurate personal information; and (4) opt out of the sale or sharing of your personal information. Ascendance does not sell or share personal information for cross-context behavioral advertising. To exercise any of these rights, contact Ascendance at the email address in Section 13 below. Ascendance will verify your request before acting on it and will not discriminate against you for exercising these rights.
The chatbot is delivered as a website chat widget only. Ascendance does not use cookies, tracking pixels, or similar website-tracking technologies in connection with the chatbot widget.
The Service is intended for business use by adults and is not directed to individuals under the age of 18. Ascendance does not knowingly collect personal information from children.
Ascendance may update this Privacy Policy from time to time. Material changes will be posted with an updated effective date, and where required by law, additional notice will be provided.
This Privacy Policy is governed by the laws of the State of Connecticut, without regard to conflict-of-laws principles, consistent with the governing law provision in the Ascendance AI Terms of Service.
For questions about this Privacy Policy, or to submit a data access or deletion request, contact: ascendance.ai.team@gmail.com